Refund Policy
Effective date: November 2, 2026
What is covered
This applies to every paid purchase from Xeravio Apps: Pro monthly subscriptions and Pro lifetime licenses. If you are not happy for any reason, tell us within 14 days of your purchase date and we will refund you in full.
How to ask
- Email support@xeravioapps.com from the address you used to buy, or include your order number from your receipt.
- Say you would like a refund. You do not need to give a reason.
- We will confirm in writing and start the refund. Payments are handled by our reseller, Paddle.com, so the refund is issued through Paddle to your original payment method.
Banks and card providers can take several business days to show a refund. You may also be able to request a refund directly through Paddle using the link in your receipt email.
Monthly subscriptions
- You can cancel at any time. After you cancel, you keep Pro access until the end of the period you already paid for, and you will not be charged again.
- If you ask for a refund within 14 days of a charge, including the first charge, we will refund it.
- After the 14 days, charges for periods already used are not refunded, unless the law where you live says otherwise.
Lifetime licenses
A lifetime license can be refunded in full within 14 days of purchase. After a refund, the license key stops working and Pro features return to the Free plan limits.
After 14 days
We do not usually refund after the 14-day window, but if something is wrong, such as a serious problem we cannot fix, write to us and we will do our best to make it right. Nothing in this policy limits any consumer rights you have by law.
Questions
Email support@xeravioapps.com. See also our Terms of Service.